Refund policy

GOODS RETURN POLICY AND PROCEDURE

    1. Returns/handling for orders: Order returns must be within 14 days. Orders under the value of $300 plus GST will incur $10 plus GST re-stocking fee. Orders returned over the value of $300 plus GST will incur 10% plus GST re-stocking fee. The return freight cost will be the buyer’s own responsibility, except where goods despatched are Leading Workwear Pty Ltd.’s error.

    2. Incorrect supply of goods claims: Incorrect supply of goods claims must be made within 48 hours of receiving goods. Leading Workwear Pty Ltd. will not accept responsibility for goods sent to third party that is not checked within 48 hours of receiving the goods. If the goods are decorated (embroidered, printed), or altered in anyway, no credit will be issued.

    3. If a product’s packaging is opened: If a product’s packaging is opened and not re-packed to its original status, the items cannot be returned for credit.

    The following terms apply to returns for QC enquires
    Customers are required to first obtain a Return Authorisation Number (RA Number) from their account manager then send us the product with a letter explaining the quality issue. The complaint will be investigated and processed within 14 days. Please note:
    • All items returned will be inspected upon which Leading Workwear reserves the right to repair, replace or credit
    • A collection fee will be charged for collections due to customer error.
    • A collection and redelivery fee will be charged where a return is refused.

    A claim will be refused in the following circumstances
    • Where the garments have been tampered with or altered in any way
    • If a product has not been cared for and is damaged by negligence
    • If the product has not been appropriately cared for in accordance with the care instructions attached to the product.
    • Any soiled garments will not be accepted.
    • Any return that is deemed unreasonable will be referred to management for resolution.

    The return procedure

    • Email the filled Return Authority (RA) Form with the invoice to your Leading Workwear Pty Ltd. account manager for approval and for a RA number. Goods returned without a RA number will not be accepted from your courier.

    • If approved, you will receive a RA number via email. Please attach this RA form with a copy of our invoice and return to us by your courier except where incorrect goods are supplied.

    • Upon receiving the returned goods checked by us, credits will be issued against the invoice less any fees incurred. If you have not received your credit within 10 days, please contact your Leading Workwear account manager.